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Other Products & Services

In addition to LoomShakti and Merciglobal Cloud ERP, we provide add-on products and services that enhance business efficiency and compliance.
These solutions often act as door-openers in sales conversations, since they solve immediate client needs.

🔑 Key Add-On Solutions

1. Digital Signatures Integration

  • Legally compliant e-signature workflows within ERP.
  • Used for approvals, contracts, and GST filing.
  • Saves time, reduces paperwork, and ensures audit compliance.

Sales Pitch Insight:
“Instead of waiting for physical approvals, your managers can sign documents digitally and instantly — from anywhere.”

2. WhatsApp Integration

  • Send instant notifications to customers and vendors (order updates, payment reminders).
  • Automate follow-ups for sales leads.
  • Reduce delays in communication and improve customer engagement.

Sales Pitch Insight:
“Your customer already uses WhatsApp. Why not use it as a direct business tool, fully connected with your ERP?”

3. Exotel / Telephony APIs

  • Track sales calls, demo bookings, and customer interactions.
  • Record and analyze communication for better follow-up.
  • Integrates with CRM for call-to-lead tracking.

Sales Pitch Insight:
“No lead gets lost — every call, demo, and follow-up is tracked within ERP.”

4. Custom Reports & Dashboards

  • Tailor-made MIS and BI dashboards for management.
  • Real-time data for finance, inventory, production, and sales.
  • Helps owners make informed decisions faster.

Sales Pitch Insight:
“Instead of waiting for end-of-month reports, you can see your business health live — anytime.”

5. Training & Support Services

  • Onboarding workshops for new ERP users.
  • Dedicated support desk for issue resolution.
  • Continuous updates and feature enhancements.

Sales Pitch Insight:
“We don’t just give software — we ensure adoption and long-term success.”

🎯 When to Pitch These Products

  • As standalone solutions → For prospects hesitant about a full ERP, start with Digital Signatures or WhatsApp integration.
  • As value-adds → For existing ERP customers, upsell integrations that improve their workflows.
  • As differentiators → Use them to show Merciglobal’s flexibility and customer-first approach.

đź”— Next: Technical Knowledge