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Learning & Self-Assessment

Sales success comes from continuous learning and practice.
This section provides tools for you to test your knowledge, sharpen your skills, and get feedback as you grow in your role at Merciglobal.

📝 Quizzes on Product Knowledge

Test yourself regularly to ensure you understand our products.

Sample Questions: 1. What are the core modules of Merciglobal Cloud ERP?
2. Which challenges does LoomShakti solve for weaving units?
3. Name 3 add-ons available with our ERP.
4. How does RPA help customers?
5. What objections might a client raise about cost, and how would you respond?

(Quizzes will be updated monthly and shared via Google Forms/CRM portal.)

🎭 Sales Roleplay Exercises

Roleplay helps you prepare for real-world conversations.

Suggested Roleplays: - Cold call with a weaving unit owner.
- First client meeting (prospect describes their challenges).
- Demo presentation for Cloud ERP.
- Handling objections (price, staff training, cloud security).

Tip: Practice with a colleague or senior and ask for feedback.

❓ FAQs & Troubleshooting Guide

Q: What if a client asks for features we don’t have?
A: Acknowledge the request, explain alternatives, and assure them you’ll share feedback with the product team.

Q: What if the client delays decisions repeatedly?
A: Stay polite but consistent with follow-ups. Share case studies and emphasize ROI.

Q: What if I don’t know an answer?
A: Never guess. Tell the client you’ll check with the team and get back.

📋 Feedback & Improvement

  • At the end of onboarding, fill out a self-reflection form:
  • What did you learn?
  • What areas need improvement?

  • What support do you expect from management?

  • Regular feedback will be provided by your manager during weekly reviews.

💡 Pro Tip

The more you practice, the more natural sales conversations will feel.
Confidence comes from knowing your products well and handling objections calmly.

🔗 Next: Appendices