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Professional Etiquette & Code of Conduct

As a Merciglobal salesperson, you are the face of the company.
How you communicate, present yourself, and behave with prospects directly affects our brand reputation.

This section outlines the standards of professional etiquette expected from every team member.

🗣️ Communication Guidelines

Phone & Meetings

  • Always answer calls politely with:

    “Hello, this is [Your Name] from Merciglobal Systems.”

  • Be a good listener — let the client speak first.
  • Never interrupt, argue, or show frustration.

WhatsApp & Email

  • Use professional, concise, and error-free language.
  • Avoid sending messages late at night unless urgent.
  • Always acknowledge receipt of important client messages.
  • Use company-approved templates for proposals and follow-ups.

đź‘” Dressing & Grooming Standards

  • Meetings & Demos: Formal or business casual attire (shirts, trousers, clean shoes).
  • BNI or Networking Events: Well-groomed, smart professional look.
  • Maintain clean grooming and hygiene at all times.

Golden Rule: Dress the way you want the client to see Merciglobal.

đź”’ Data Confidentiality

  • Never share client data (leads, proposals, contracts) outside authorized systems.
  • Do not forward demo credentials or internal documents to outsiders.
  • Treat every customer’s business information as confidential property.

🤝 Representing Merciglobal

  • Always introduce yourself as being from Merciglobal Systems Pvt. Ltd.
  • Be punctual for all client calls, demos, and meetings.
  • Carry business cards (where applicable).
  • Stay positive and solution-oriented — even if facing objections.

⚡ Do’s and Don’ts

âś… Do:
- Be polite and respectful in every interaction.
- Follow up consistently but professionally.
- Admit honestly if you don’t know an answer (and promise to check).
- Keep management updated on important client discussions.

❌ Don’t:
- Make false promises to close a deal.
- Criticize competitors unprofessionally.
- Share internal policies or pricing without approval.
- Argue with prospects or pressure them aggressively.

đź’ˇ Final Note

Professionalism is not about being perfect — it’s about being consistent, respectful, and trustworthy.
Every time you meet a client, remember: You are not just selling software, you are representing Merciglobal’s values.

đź”— Next: Onboarding Roadmap