Glossary of Key Terms
This glossary provides simple explanations of important terms you will encounter in sales discussions.
Use it as a quick reference when preparing for demos or client meetings.
📊 ERP (Enterprise Resource Planning)
Software that integrates all major business processes (sales, production, inventory, finance) into one system.
☁️ Cloud ERP
ERP hosted on the internet instead of local servers.
Gives businesses anytime, anywhere access without expensive infrastructure.
🧵 LoomShakti
Merciglobal’s specialized ERP for weaving units.
Helps manage loom allocation, job work, inventory, QC, and costing.
⚙️ PPC (Production Planning & Control)
A module that schedules production, monitors progress, and ensures efficient use of resources.
📦 Inventory Management
Tracks stock of raw materials, semi-finished, and finished goods in real time.
📑 Procurement
The process of purchasing materials and managing supplier relationships.
✅ Quality Control (QC)
Ensures that finished goods meet required standards and reduces defects/wastage.
💰 ROI (Return on Investment)
The financial benefit gained compared to the cost invested.
Used to justify ERP adoption.
🤖 RPA (Robotic Process Automation)
Software bots that automate repetitive tasks such as invoice matching, follow-ups, and reporting.
🧠 AI (Artificial Intelligence)
Technology that analyzes data and predicts outcomes, e.g., demand forecasting or purchase recommendations.
🔗 API (Application Programming Interface)
A way for two systems to “talk” to each other.
Merciglobal uses APIs to integrate GST, WhatsApp, Exotel, and other tools.
🔒 Data Security
Practices to keep customer data safe (encryption, backups, role-based access).
📞 CRM (Customer Relationship Management)
A system to manage leads, track interactions, follow-ups, and customer history.
Merciglobal uses CRM Sutra for this purpose.
📝 TYFCB (Thank You For Closed Business) [BNI Term]
A BNI-specific term referring to the business generated through referrals, often useful when dealing with BNI-based leads.
📈 Sales Funnel
The process of turning leads into customers:
Lead → Prospect → Demo → Negotiation → Closed Deal.
📊 Dashboard
A visual display of key business metrics in ERP. Helps owners make informed decisions quickly.
🔗 Add-Ons
Extra modules or integrations (Digital Signature, WhatsApp, GST, Exotel) that enhance the ERP system.
🔗 Next: Templates